Error Guide

Common errors you may encounter while using Hashe Domains — with explanations and step-by-step fixes for each one.

Authentication & Login Errors

Invalid credentials

Reason: The username or password entered does not match any account in the system.

Fix: Double-check your username and password for typos. Ensure Caps Lock is off. Use the "Forgot Password" option to reset if needed.

Account inactive. Please contact administrator.

Reason: Your account has been deactivated or suspended by an administrator.

Fix: Contact your account administrator to request reactivation. This cannot be resolved from the user side.

Account not found

Reason: No account exists with the provided email or username.

Fix: Verify you entered the correct username. If you are a new user, create an account through the registration page.

User already exists

Reason: An account with the given username is already registered.

Fix: Choose a different username, or log in with the existing account if it belongs to you.

Too many reset attempts. Please try again later.

Reason: The system detected too many password reset requests from your account in a short period.

Fix: Wait before trying again. This rate limit is temporary and resets automatically.

Invalid or expired reset token

Reason: The password reset link you clicked is invalid or has expired (links expire after 1 hour).

Fix: Request a new password reset link from the forgot password page. Use it within 1 hour.

Username and password are required

Reason: One or both login fields were left empty.

Fix: Fill in both the username and password fields before submitting.

Unable to login with the provider

Reason: The domain provider could not verify your account credentials.

Fix: Ensure your account credentials are correct. If the issue persists, contact support.

Password Rules

Minimum 14 characters, maximum 20 characters
Must include at least one special character: @ * - _ . /
Only letters, numbers, hyphens, underscores, and the special characters above are allowed
Letters are case-sensitive

Session & Authorization Errors

Access denied

Reason: You do not have the required permissions to access this resource.

Fix: Log in with an account that has the appropriate role (user or admin). Some pages require specific permissions.

Token expired, please login again / Session expired

Reason: Your access token expires after 15 minutes. Your refresh token expires after 7 days. Guest sessions expire after 30 days.

Fix: Log out and log back in to obtain a fresh session. If the issue persists, clear your browser cookies.

Invalid token / Invalid user token

Reason: The session token is malformed, tampered with, or does not match any valid session.

Fix: Log out completely and log in again. If the issue persists, clear your browser cache and cookies.

Refresh token invalid / Refresh token subject mismatch

Reason: The refresh token could not be validated, or it belongs to a different user.

Fix: Log in again to receive a new refresh token. Do not share your session across different accounts.

Session token is required / Session token not found

Reason: The request did not include a valid session identifier.

Fix: Ensure you are logged in. If you are logged in and still see this, try logging out and back in.

Unauthorized, Session token required

Reason: Admin-only endpoints require a valid authenticated session.

Fix: Log in with an admin account. Regular user accounts cannot access admin pages.

Access tokens last 15 minutes, refresh tokens last 7 days, and guest sessions last 30 days. The system automatically refreshes your access token using the refresh token. If you remain idle for too long, you will need to log in again.

Domain Search Errors

Domain not available!

Reason: The domain name you searched for is already registered by someone else.

Fix: Try a different domain name, a different TLD (.net, .org, .online, etc.), or add prefixes/suffixes to your keyword.

Invalid domain format. Must be in format: example.com

Reason: The domain name you entered does not follow the required format.

Fix: Enter the domain as a standard domain name (e.g. mybusiness.com). Remove any protocol prefixes (http://, https://), paths, or spaces.

Domain name should not be more than 63 characters

Reason: The domain name exceeds the maximum allowed length of 63 characters.

Fix: Shorten your domain name to 63 characters or fewer. This limit applies to the name portion only (before the TLD).

Invalid domain name

Reason: The search query contains invalid characters or formatting.

Fix: Use only letters, numbers, and hyphens in domain names. No spaces, underscores, or special characters are allowed.

Please enter a keyword

Reason: The search field was submitted empty.

Fix: Type a keyword or domain name into the search bar before submitting.

If a domain is marked as "premium", it has a higher registration price. This is normal and is determined by the domain registry, not the platform.

Cart & Checkout Errors

At least one domain is required

Reason: You attempted to checkout while your account cart was empty.

Fix: Add domains to your cart first by searching and clicking the add-to-cart button.

Unable to add item to cart

Reason: The selected domain could not be added to your account cart.

Fix: Verify the domain is still available. Try removing and re-adding it to the cart. If the issue persists, contact support.

Unable to sync cart

Reason: One or more guest cart items could not be verified in your account cart during login.

Fix: Try logging in again. Verified items will not be added twice. If the issue persists, contact support.

The remote cart could not be cleared / The cart cleanup request was rejected.

Reason: After a failed checkout, the system could not clean up the remote cart automatically.

Fix: Contact support to clear the stuck remote cart before attempting checkout again. Do not retry until this is resolved.

Please register or login to checkout

Reason: Checkout requires an authenticated user account.

Fix: Log in or create an account before attempting to checkout. Guest checkout is not supported.

If a checkout fails mid-process, do not retry immediately if you see a cart cleanup error. Contact support first to avoid duplicate charges or stuck orders.

Payment & Billing Errors

No billing information saved. Please save card information first.

Reason: You attempted to make a purchase or refill balance without a saved payment method.

Fix: Go to Billing in your dashboard and save your credit card details before attempting any transaction.

Failed to fetch account balance

Reason: The system could not retrieve your current account balance.

Fix: Refresh the page and try again. If the issue persists, check your internet connection or contact support.

Card type is required / Card holder name is required / Credit card number is required

Reason: Required billing fields were left empty or incomplete.

Fix: Fill in all required fields: card type, cardholder name, card number, expiration month/year, and CVV.

Expiration month is required / Expiration year is required / CVV is required

Reason: Payment card expiration or security code fields were missing.

Fix: Enter a valid expiration date (month and year) and the 3-digit CVV code from the back of your card.

Failed to update billing information

Reason: The system could not save your billing details.

Fix: Check all fields for valid input and try again. If the issue persists, contact support.

Credit card information is encrypted before storage. Only the last 4 digits are visible in the interface. Minimum balance refill amount is $100.

DNS Management Errors

Domain is required

Reason: The DNS management action did not specify which domain to operate on.

Fix: Select a domain from your domain list before attempting to manage DNS records.

At least one host record is required

Reason: You attempted to save DNS records without providing any record data.

Fix: Add at least one host record (A or CNAME) before saving.

Invalid nameserver format. Must be a non-empty array.

Reason: The nameserver data provided was not in the correct format.

Fix: Provide nameservers as a list of valid hostnames (e.g. ns1.example.com).

Name server is required

Reason: A required nameserver field was left empty.

Fix: Ensure all nameserver fields are filled in before submitting.

Failed to fetch DNS settings

Reason: The system could not retrieve the current DNS configuration for the domain.

Fix: Refresh the page and try again. If the issue persists, the domain may not have DNS records configured yet.

A records require a valid IPv4 address. CNAME records require a valid target hostname. Changes to DNS records take effect immediately via the API.

SSL Certificate Errors

Product type is required / TLD is required

Reason: The SSL product selection or configuration was incomplete.

Fix: Select a valid SSL product and ensure all required configuration fields are filled in.

Domain is required / Domain name is required

Reason: No domain was specified for the SSL certificate.

Fix: Select or enter the domain name that the SSL certificate will secure.

Service name is required / Number of years is required / Year must be between 1 and 10

Reason: The SSL service configuration is missing required fields or has invalid values.

Fix: Select a service name and choose a validity period between 1 and 10 years.

Cert ID is required

Reason: The certificate identifier was missing from the management request.

Fix: Select a certificate from your certificate list before attempting to manage it.

Approver email is required / Approver email failed to get

Reason: A valid approver email address is needed for certificate validation.

Fix: Provide a valid email address that can receive certificate approval requests. Check that the email domain is responsive.

Certificate configuration failed

Reason: The provider could not configure the SSL certificate with the provided settings.

Fix: Verify all configuration fields are correct. Check that the domain is properly pointed to your server. Try again or contact support.

Failed to purchase cert / Price is not available yet

Reason: The SSL certificate purchase could not be completed, or pricing data has not loaded yet.

Fix: Wait for pricing to load and try again. If the issue persists, contact support.

After purchasing an SSL certificate, open SSL Certificates to review its domain, product, status, order date, and expiration date.

Form Validation Errors

These errors appear when submitting forms with missing or invalid data. They are shown inline near the relevant field.

Username

Required, 10-20 characters, only letters, numbers, hyphens, underscores

Password

Required, 14-20 characters, must include 1 special character (@ * - _ . /)

Required, must be a valid email format

First Name / Last Name

Required, text input

Address

Required, maximum 60 characters

City

Required

State / Province

Required

Postal Code

Required, maximum 16 characters, format validated per country

Country

Required, must select from the list

Phone

Required, must be a valid phone number

Fax

Optional, maximum 17 characters, valid format if provided

Card Type

Required

Card Number

Required

Expiration (Month / Year)

Required, must be a valid future date

CVV

Required, 3 digits

Server & Configuration Errors

DATABASE_URL is not set / Database connection failed

Reason: The server cannot connect to the database. This is an infrastructure issue.

Fix: This must be resolved by an administrator. Contact support and mention the database connection error.

JWT_SECRET is not configured

Reason: The server is missing the secret key used to sign authentication tokens.

Fix: This is a server configuration issue. Contact the administrator to check environment variables.

The application secrets key must be set / must be a 64-character hex string

Reason: The encryption key for storing sensitive data is missing or misconfigured.

Fix: This must be resolved by the system administrator. The encryption key needs to be properly configured.

SMTP Test Failed

Reason: The email sending test could not connect to the configured SMTP server.

Fix: Contact the administrator to verify SMTP server settings (host, port, credentials).

Error calling the domain service / Error parsing the response

Reason: The platform could not communicate with the domain provider's API, or the response was malformed.

Fix: This is usually temporary. Try again in a few minutes. If it persists, contact support.

No pricing records found / Domain pricing error

Reason: The system could not retrieve domain pricing information from the provider.

Fix: Try again later. Pricing is synced regularly. If the issue persists for more than a few hours, contact support.

Internal Server Error

Reason: An unexpected error occurred on the server. This is a catch-all for unhandled exceptions.

Fix: Refresh the page and try again. If the issue persists, contact support with details of what you were doing.

Most server errors are temporary. Wait a few minutes and try again. If the error persists, contact your administrator with the exact error message and what you were doing when it occurred.

Still Stuck?

Back to the User Guide

Return to the main user guide for step-by-step instructions on using all features of Hashe Domains.

Contact Administrator

For account-related issues, permission errors, or infrastructure problems, contact your system administrator directly.

Check Your Internet Connection

Some errors may be caused by network connectivity issues. Refresh the page and ensure you have a stable internet connection.

Clear Browser Cache

If you experience persistent session or display issues, try clearing your browser cache and cookies, then log in again.